Refund & Cancellation Policy

Last Updated: September 10, 2026

This Refund & Cancellation Policy explains how cancellations and refunds work for services purchased from Release House, a brand operated by Bohemian Office Music Marketing LLC. It forms part of our Terms of Service. Because Release House is a managed service, this policy depends on whether we have begun performing your order.

1. Before We Begin Your Service

Before we begin performing any part of your purchased service, you may request cancellation and receive a full refund. To request cancellation, contact us at support@releasehouse.com as early as possible.

2. After We Begin Your Service

Once we begin performing any part of your purchased service, the order becomes non-refundable, except where a refund is required by applicable law. This reflects the work and resources committed to your release once we start.

Commencement of service includes activities such as:

  • release review;
  • metadata review or preparation;
  • audio or artwork review;
  • contributor or rights information review;
  • pitching preparation;
  • distribution preparation;
  • communication or processing with distribution partners.

3. After Delivery to a Platform

Once a release has been submitted or delivered to a distribution partner or digital music platform, payment is non-refundable except where required by law.

4. If We Cannot Provide the Service

If Release House is unable to provide the purchased service for reasons attributable to us, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include re-performing or correcting the service, or providing a partial or full refund.

5. Situations That Do Not Qualify for an Automatic Refund

We do not provide automatic refunds for problems caused by the customer, including:

  • inaccurate or incomplete information;
  • failure to provide requested revisions;
  • lack of necessary rights;
  • copyright or trademark disputes;
  • unauthorized samples or materials;
  • fraudulent information;
  • artificial streaming or manipulation;
  • platform or distributor policy violations;
  • unlawful or prohibited content.

We also do not provide automatic refunds solely because:

  • playlist placement was not obtained;
  • a platform rejected or delayed a release;
  • a requested release date was affected by third-party processing;
  • a platform changed, removed, or delayed content for reasons outside our reasonable control.

6. How to Request a Refund

To request a refund, contact us at support@releasehouse.com with your order details. Approved refunds are normally returned to the original payment method.

7. Your Consumer Rights

Nothing in this policy excludes, restricts, or waives cancellation, withdrawal, refund, or other consumer rights that cannot legally be waived under the laws of your jurisdiction.

Where you expressly request that services begin during a statutory cancellation or withdrawal period, your statutory rights may be affected to the extent permitted by applicable law, because performance may begin before that period ends.

8. Contact

For refund or cancellation questions, contact us at support@releasehouse.com